Privacy Policy MJB Inspired PTY LTD — Trading as Held In Time Studio

Effective Date: July 11, 2025

At Held In Time Studio, we are committed to respecting and protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Business Name: MJB Inspired PTY LTD

Trading As: Held In Time Studio

Business Address: Suite 1260 / 1 Queens Rd, Melbourne VIC 3004

Email: info@mjbinspired.com.au Phone: 0494 149 896

2. How We Collect Information

We collect personal information through:

  • Direct communication via phone, email, or in-person interactions

  • Booking forms and service agreements

  • Photography sessions conducted at aged care facilities, RSL clubs, or private venues

  • Our website and online contact forms

3. What Information We Collect

The personal information we may collect includes:

  • Full name

  • Contact details (email, phone number, address)

  • Images and video recordings taken during our photography sessions

  • Information provided in correspondence or feedback forms

  • Service preferences or special requirements

4. How We Use Your Information

We use your information to:

  • Provide photography and related services

  • Communicate with clients, family members, or facility staff regarding appointments or inquiries

  • Manage bookings, payments, and customer support

  • Improve our services through feedback and internal review

5. Who Has Access to Your Information

Your personal information may be accessed by:

  • Employees and staff of Held In Time Studio

  • The business owner and authorised representatives of MJB Inspired PTY LTD

All access is granted solely for operational, support, or administrative purposes. All individuals with access to data are required to maintain confidentiality.

6. Use of Images and Consent

We will never use your or your loved one’s photographs for marketing, promotional, or advertising purposes without prior written consent. All image use requests will be accompanied by a specific consent form clearly outlining intended usage.

7. Storage and Security

We store your personal information in secure electronic systems. We take reasonable precautions to protect your information from loss, misuse, unauthorised access, alteration, or disclosure. Only authorised personnel have access to personal data.

8. Third-Party Disclosure

We do not sell, rent, or trade your personal information. We will only share information with third parties when:

  • You have provided written consent

  • It is required by law

  • It is necessary to deliver our services (e.g., with printing services for portrait delivery)

9. Your Rights and Access to Information

You have the right to:

  • Request access to your personal information

  • Request correction of any inaccurate or outdated information

  • Withdraw consent for non-essential data use at any time

To make a request, please contact us via email or phone (see contact details above).

10. Complaints and Concerns

If you have a concern about how your personal information is handled, please contact us directly. If we are unable to resolve the issue to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC Website: www.oaic.gov.au

11. Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on our website and updated with the effective date above.